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About Us

Charisma Property Management Offers Values-Based Client Services

At Charisma Property Management, we am dedicated to providing all South Dakota property owners and tenants with the highest quality service. Our goal is to help each person find affordable and enjoyable living and working environments while also helping owners to grow their investments in the area.

Charisma is a Property Management firm dedicated to providing values-based services and a hands-on approach that exceeds all customer expectations. Staff takes an active involvement with all steps of the of the rental process. From marketing the available properties to cleaning after a tenant leaves at the end of a contract, we always review the procedures taken to ensure that they are done efficiently and professionally. Charisma believes in running a business with integrity, and our highest priority is always the satisfaction of each resident.

Our experience with renters and property owners has led Charisma Property Management, Inc. to becoming an industry leader in the Sioux Falls region. When working with Charisma, customers can be sure that their needs will always be put first.


Amy Miller, President

Amy is a South Dakota native that grew up in a rural community. Amy has been in the rental industry since 2002. In 2005, she started Charisma Property Management, Inc. where she and her staff have continued to serve people from all walks of life. As the industry changes and new challenges confront owners and landlords, Amy and her team work hard to live by the golden rule of treating others as they would want to be treated. Amy is grateful for the mentors that have helped her along the way with the encouragement and expertise in the rental industry. She has previously served on the South Dakota Multi-Housing Association Board of Director and is a member of the National Apartment Association. When Amy isn’t at work, she enjoys playing golf with her husband, Charles, traveling, spending time with her two children, McKenzie and Sam, watching her Pittsburg Steelers play and taking walks with her dog, Bailey. Amy is actively involved in her church and community.


Jen Domagala, Office Manager

Jen was born in Minot, North Dakota and moved to South Dakota in 1988. She enjoys meeting new people. Jen’s hobbies include reading and shopping and spending time with her family in Milbank. Jen loves the movie Fireproof. Her favorite saying is from the Christmas Vacation movie…”Merry Christmas, the crapper is full!” Jen and her husband, Aaron, have 2 daughters, Katie and Hannah, 2 dogs, Cinnamon and Duchess and a cat named Ella.


McKenzie Miller, Leasing Agent/Office Assistant

McKenzie was born and raised in South Dakota. She says the favorite part of her job is meeting the residents and helping people find a new home. When McKenzie is not at work, you can find her reading, mostly non-fiction, books, crafting and saving pins on Pinterest. McKenzie loves horses and horseback riding. McKenzie was a volunteer cadet with the Tea Fire Department, where she served as chief for several years. She has also volunteered her time at Horse Powers. She loves animals and sharing that passion with people is very rewarding for her. Her favorite movies are Home Alone 1, 2 & 3. Her favorite line is “Life is like a box of chocolates. You never know what you are going to get.” It’s a lot like Property Management. Each person is unique and has their own story.


Johnathan Hogan, Leasing Agent
Johanthan has lived in South Dakota for 6 years. Johnathan began working at Charisma Property Management during an internship program through Tea Area High School his senior year. Johnathan got to experience the different aspects of the Property Management business and came on staff shortly after graduation. He is still learning about the rental industry and the daily operations of the properties. Johnathan likes leasing because he is able to get out of the office and do what he likes best…socialize with people. He enjoys meeting different people and getting to know them. He loves to kayak, go boating, watching sports on tv and sleep. His favorite movie is “Baby Driver.” His favorite line is “Nothing better than being young, dumb and broke.” Just so he knows…we don’t think that about him. The staff enjoy working and joking around with him.


Jenny Unruh, Compliance Specialist
Jenny is a South Dakota native. Jenny works with HUD and HOME compliance for residents. She enjoys working with the residents and getting to know them as she gathers their information. She enjoys cooking and entertaining and is an avid on-line shopper (she helps keep UPS and Fed Ex in business). She loves to watch the oldie tv shows on MeTv and likes the oldie movies like “The Way We Were”. She says that she is “ducky dandy” when asked how she is doing. Jenny loves to spend time with her 4 children and their families. She has 12 grandchildren that she adores and they all adore her. She is known to all as Mimi.


Shannon Unruh, Accounting Assistant

Shannon was born and raised in South Dakota. She was born in Brookings and moved to Sioux Falls when she was 11 years old. Shannon enjoys working with numbers and the Charisma CPA, Kent and giving him a hard time. She likes to see her numbers balance out! Shannon loves to hop in her car with a camera and take pictures of whatever catches her eye. I also has a passion for doing ancestry. While she couldn’t name her favorite movie, she enjoys comedy and horror films. Her favorite sayings are “This too shall pass” and “why fit in when you were born to stand out.” Shannon and her husband, Nate, have 5 children, 3 boys and 2 girls. Sean, Seth, Bryce, Katie and Chloe. She also has 2 dogs, Missy and Sami.


Kent Harnisch, CPA

Kent was born and raised on a farm in Western South Dakota. He and his brother still farm the acres on their family farm on the side. Kent likes the “red machinery.” Sorry Kent, “green is the way to go!” He has been a CPA for more than 20 years in Sioux Falls. He was the CFO and Controller for Walling Water Management, Inc./HOH Water Technology, Inc. for 18+ years. The company sold and Kent started his own business where he does accounting and taxes services for clients. Kent is married to Marlys and they have 2 daughters, Kelsey and Kendra. Kent is active in his church and the Sioux Falls community. The staff love to joke with him!


Bailey, House Hound

Bailey is part of the Charisma team! She was born and raised in South Dakota. Her favorite past time is traveling to the properties to check things out. When she isn’t at the properties, she is in the office laying in the middle of the floor so staff have to move around her. She is gentle and shy. Residents and vendors love attempting to pet her when they stop in. Her favorite movie is “Marley and Me”. Her favorite thing to say is “Woof…I want a snack!” She loves car rides and taking walks.


Mike Plucker, Maintenance
More to Come!


Charles Miller, Maintenance
More to Come!


Marvin Mack, Maintenance
More to Come!


Scott Rohrbach, Maintenance
More to Come!