Simplify Your Rental Experience
Tenant SERVICES
Designed For Elevated client Service
Access your account, pay rent, and submit maintenance requests 24/7 with our state-of-the-art tenant portal. We’re here to make renting with Charisma Property Management stress-free and efficient.
Tenant Portal Access
Our secure online portal gives you 24/7 access to everything you need as a tenant:
- View your lease agreement and account ledger.
- Track move-in details and correspondence during your tenancy.
- Pay rent online or set up auto-pay for added convenience.
- Submit maintenance requests anytime, anywhere.
How to activate your portal
All you need is a valid email address to get started. Once activated, you’ll enjoy:
- ACH rent payments
- Optional credit card payments (fees apply).
- A user-friendly experience to make your life easier.
Pay Rent Your Way
We offer multiple convenient rent payment options to fit your needs:
1. online payments
Log in to your tenant portal to pay securely via ACH or credit card.
2. In-Person Payments
Drop off your rent at our office during business hours or use our after-hours drop box.
3. mail in your payments
Send your rent to 2101 W. 41st Street, Ste 111, Sioux Falls, SD 57105.
4. cash payments
Use the “payslip” option in your tenant portal to pay at participating stores like Walmart or Casey’s.
Maintenance Requests
We make it easy to report maintenance issues and ensure your home stays in top shape.
- Submit non-emergency requests online via the tenant portal.
- We’ll coordinate repairs during business hours and keep you updated on the status.
Emergency Maintenance:
For emergencies like water leaks, no heat in extreme cold, or no air in extreme heat, call our Emergency Pager at (605) 351-3300.
Life-Threatening Situations: Call 911 immediately.
Lockouts: If you’re locked out, contact a local locksmith or AAA for assistance.
Troubleshooting Tips for Common Issues
Before submitting a maintenance request, try these simple fixes to save time:
Smoke detector issues
Replace the battery or test with approved smoke spray.
Power outlets not working
Check the breaker panel and reset any tripped breakers. Test GFI outlets.
Garbage disposal problems
Press the reset button, clear obstructions, or use a wrench to unjam the disposal.
Clogged toilets
Use a plunger and test with a flush.
Dishwasher wont drain
Clean food debris from the bottom or clear the drain line.
Refridgerator not cooling
Check the thermostat settings and clean lint from filters.
No heat or air conditioning
Replace thermostat batteries, check the breaker, or clean filters.
Electricity Outage
Reset breakers or contact the local electric company to confirm outages.
Moving In or moving out
Whether you’re a new tenant or planning your next move, here’s what you need to know:
Move-in checklist
- Obtain a copy of your move-in inspection.
- Review your lease and tenant portal.
- Set up utilities and update your address.
Move-out checklist
- Submit a notice to vacate through your tenant portal.
- Review cleaning requirements to ensure your deposit refund.
- Obtain a copy of your move-out inspection.
Frequently Asked Questions (FAQs)
How do I pay my rent?
Rent can be paid online, in-person, by mail, or via cash using the tenant portal’s “payslip” option.
What should I do in a maintenance emergency?
Call our Emergency Pager at (605) 351-3300 or dial 911 for life-threatening situations.
How do I access my tenant portal?
Activate your account by providing us with a valid email address.
What’s your pet policy?
Pet policies vary by property. Refer to your lease or contact us for details.
GET TO KNOW US
CONTACT US TODAY
At Charisma Property Management, we’re more than just a business – we’re a team passionate about creating value and building strong relationships. Whether you’re looking for expert property management or a caring landlord, we’re here to make your experience exceptional.
PHONE
(605) 271-4663
OFFICE ADDRESS
2101 W. 41st Street, Ste 111
Sioux Falls, SD 57105
info@charismaproperties.com