Simplify Your hoa Experience
HOA SERVICES
Designed For Elevated client Service
Access your account, pay dues, and submit maintenance requests 24/7 with our state-of-the-art tenant portal. We’re here to make paying your dues with Charisma Property Management stress-free and efficient.
HOA Portal Access
Our secure online portal gives you 24/7 access to everything you need as an HOA owner:
- View your Covenants, Declarations, By-Laws, Rules and Regulations and Personal Ledger
- View approved HOA Board minutes and financial reports.
- Pay dues online or set up auto-pay for added convenience.
- Submit maintenance requests anytime, anywhere for the boards review.
How to activate your portal
All you need is a valid email address to get started. Once activated, you’ll enjoy:
- ACH dues payments
- Optional credit card payments (fees apply).
- A user-friendly experience to make your life easier.
Pay dUES Your Way
We offer multiple convenient rent payment options to fit your needs:
1. online payments
Log in to your HOA portal to pay securely via ACH or credit card.
2. In-Person Payments
Drop off your rent at our office during business hours or use our after-hours drop box.
3. mail in your payments
Send your rent to 2101 W. 41st Street, Ste 111, Sioux Falls, SD 57105.
4. cash payments
Use the “payslip” option in your tenant portal to pay at participating stores like Walmart or Casey’s.
Maintenance Requests
We make it easy to report maintenance issues and ensure your home stays in top shape.
- Submit non-emergency requests online via the tenant portal.
- We’ll coordinate repairs during business hours and keep you updated on the status.
Emergency Maintenance:
For emergencies like water leaks, no heat in extreme cold, or no air in extreme heat, call our Emergency Pager at (605) 351-3300.
Life-Threatening Situations: Call 911 immediately.
Lockouts: If you’re locked out, contact a local locksmith or AAA for assistance.
HOA BOARD PORTAL Access
With our state-of-the-art owner portal, you’ll have 24/7 access to all the details of your property at your fingertips.
What You Can Do:
- Access real-time financial statements and reports.
- View Covenants, By-Laws, HOA Rules and Regulations, Board minutes, financial reports and more.
- Monitor maintenance requests and updates.
HOA Frequently Asked Questions
What is a Homeowners Association (HOA)
A Homeowners Association is an organization that makes and enforces rules and guidelines for a subdivision, planned community or condominium building.
What is an Assessment?
An assessment is a fee that is assessed to all the units that make up your HOA to help pay for large expenditures that the monthly dues are not able to cover. If assessed, all unit Owners are required to pay this fee.
Are ‘Dues’ different than ‘Assessments’?
The monthly dues that Owners pay help pay for recurring monthly bills like water, trash, grounds/snow maintenance, insurance and other expenses associated with the daily upkeep of the HOA. The Assessment typically helps pay for an expense that is not recurring, like concrete, siding and/or roofing replacement.
What Does the Property Management Company Do For the HOA?
The HOA Board of Directors can hire a property management company to help oversee the daily operations of the HOA. The property management Company works for and answers directly to Board of Directors. The Property Management Company obtains bids, pays the monthly bills, collects the monthly dues and provides regular financial reporting to the Board. The management company also works with the Board on setting up meetings and sending correspondence to Unit Owners.
What is the Board of Directors
The Board of Directors typically consists of Unit Owners within the HOA that hold meetings and oversee the daily opeperations of the HOA. The Board of Directors decides things like the monthly dues amount and the Board represents the interest of all Unit Owners.
Does the HOA Have a Reserve Account?
The HOA Board of Directors allocates a minimum of 10% of the gross monthly dues to be put into a reserve account. That money is used to help pay for bills that the regular operating account may not have enough funds to cover on a given month or to help with larger expenditures such as concrete repairs and replacement, roof and/or siding replacement.
What Happens If I do Not Pay My Dues and/or Assessment?
The Board of Directors, per the governing documents, has the right to place a lien against your individual unit. The lien will also include any associated legal fees until the amount owed is paid in full.
What Kind of Insurance Do I Need For My Unit?
An HOA insurance policy is different than a home owners insurance policy. HOA Owners want to have “Condominium Insurance,” also known as an H06 Policy, with “Loss Prevention” coverage. The Loss Prevention coverage is important because if the HOA has to file an insurance claim for damage and/or loss to HOA property, your personal H06 policy will kick in and pay the amount assessed minus your deductible.
How Can I Serve On the Board of Directors For My HOA?
You can run for a position, when available, at the Annual HOA Meeting. If a position comes open in the interim, the Board of Directors will ask you to write up a short bio about yourself and why you want to serve on the Board of Directors. You can also contact Jen and/or Amy at Charisma Property Management via email at info@charismaproperties.com or at 605-271-4663 option 3 to ask questions. Any information you give them will be passed on to the Board of Directors.
GET TO KNOW US
CONTACT US TODAY
At Charisma Property Management, we’re more than just a business – we’re a team passionate about creating value and building strong relationships. Whether you’re looking for expert property management or a caring landlord, we’re here to make your experience exceptional.
PHONE
(605) 271-4663
OFFICE ADDRESS
2101 W. 41st Street, Ste 111
Sioux Falls, SD 57105
info@charismaproperties.com