24/7 ACCESS TO YOUR

We encourage tenants to sign up for the on-line portal regardless if you choose to pay your rent on-line each month or not.  Your portal contains your lease information, your account ledger, your move in information and any letters or correspondence you receive during your residency at our property.  You have 24/7 access to this information from anywhere in the world!

TENANT RENT PAYMENTS

Tenants can pay rent one of four ways each month:

• You can pay your rent via the on-line portal (you need a valid email address to sign up).
• You can pay your rent in person at our office (rent drop box is available at our office for after hours drop off).
• Mail your rent to our office at 2101 W. 41st Street, Ste 111, Sioux Falls, SD 57106.
• You can pay your balance in CASH. Log into your online portal and print off or pull up on your smart phone the "payslip" option.  You will need to go to a nearby supported store that is listed on the "payslip" and make your cash payment there.  (Walmart/Casey's Do This) Alternatively, you can click on "Find Store" to find a supported store close to you and then follow the instructions to make a payment at that store. Note that clicking this link will take you out of your portal to a page provided by our payments processor.
• Click HERE to see instructions to set up your online portal.
• Click HERE for Spanish instructions on setting up your online portal.

To activate your on-line portal, we simply need a valid email address to send you a link. Once you have the account set up, you can set your rent to auto-pay each month or you can pay manually each month with the push of a button.  You can pay your rent via credit card.  (We do not recommend this due to the fee that the banks charge for using this feature)  You can also enter a valid routing and checking number.  This is a free service.  NO FEES!

MAINTENANCE REQUESTS

You can login to your on-portal to submit "NON-EMERGENCY" maintenance requests 24/7.  We will contact you during business hours to coordinate the repair.  If you have pets, it is important to ensure your pet will be locked up when maintenance is performed.  You may have a good pet, but your pet does not know the people entering your unit.  We do not want a distressful situation for your pet or the person entering your unit.

If you have a life threatening EMERGENCY, call 9-1-1 right away! If you have an emergency after our business hours that consists of fire, blood, water leaking, no air in extreme hot temps and no heat in extreme cold temps call our after hours EMERGENCY PAGER at 605-351-3300.  This line is for EMERGENCIES ONLY!

LOCK OUT: If you lock yourself out of your unit or building, you can call a local locksmith or AAA.

TIPS ON CREATING A WORK ORDER

Before a maintenance request is submitted, sometimes the issue can be resolved with some troubleshooting.  These tips can save tenants time and money!

• Smoke Detectors Doesn't Work When Tested. Press the test button, or use an approved smoke detector smoke spray to test your smoke detector.  Replace the battery.
• Smoke Detector is Beeping.  Replace the battery with a 9 volt battery.
• Power and Outlet Switches Are Not Working: Check the breaker panel and see if it needs to be reset.  Check all GFI (Ground Fault Interrupter) outlets that are located throughout the unit. Plug something in to see if it works off a wall switch.
• Garbage Disposal Not Working: When it is running, do you hear a buzzing sound?  If not, press the reset button on the bottom of the disposal and test it again. If you do hear a buzzing sound, turn the disposal off and unplug it from the wall. Use the wrench in the center shaft, gently twisting it back and forth (this will help un-jam the disposal). Remove any objects causing the obstruction.  Turn the disposal back on and test it.
• There is No Hot Water: Check the breaker and reset it.
  
• Something is Leaking: Turn off the water fixture and turn off the water at the supply line and notify Management. If it is after hours, call the emergency pager at 605-351-3300.
• The Toilet is Clogged: Plunge the toilet and re-flush to test it.
• Heat Isn't Working: Check your thermostat.  If the thermostat is not working, put a new battery in.  Check to ensure the furnace covers are on properly. Double check to make sure you paid your bill on time.
• The Dishwasher Doesn't Drain: Clean out any food from the bottom of the dishwasher. Clean the drain line between dishwasher and garbage disposal. 
• The Dishwasher Grinds and/or No Water is Coming In: Turn off the dishwasher, if there is no water on the bottom, pour 2 large glasses of water into the bottom and re-start the unit. If the problem continues, call Management and discontinue use until it is repaired.
• The Refrigerator is Not Working: Check to see if thermostat inside the refrigerator is set correctly. Clean lint from filters.
• No Air conditioning: (For refrigerated air only) Check all circuit breakers. Clean and replace filter and test.
• Electricity Is Not Working: Check all breakers in the panel and flip them hard to the OFF position and then hard to the ON position.  If power still does not come on, contact the local electric company to see if there is a power outage in your area.  If there is no outage. Contact Management.