SIMPLIFY YOUR HOA EXPERIENCE

HOA SERVICES

DESIGNED FOR ELEVATED HOMEOWNER SERVICES

Access your account, pay dues, and submit maintenance requests 24/7 with our state-of-the art HOA portal. We're here to make paying your dues with Charisma Property Management stress-free and efficient.

SIMPLIFY YOUR HOA EXPERIENCE

HOA SERVICES

DESIGNED FOR ELEVATED CLIENT SERVICES


Access your account, pay dues, and submit maintenance requests 24/7 with our state-of-the art HOA portal. We're here to make paying your dues with Charisma Property Management stress-free and efficient.

HOA PORTAL ACCESS

Our secure online portal gives you 24/7 access to everything you need as an HOA owner:

  • View your Covenants, Declarations, By-Laws, Rules and Regulations and Personal Ledger.
  • View approved HOA Board minutes and financial reports.
  • Pay dues online or set up auto-pay for added convenience.
  • Submit maintenance requests anytime, anywhere from the Board's review.



HOW TO ACTIVATE YOUR PORTAL

All you need is a valid email address to get started. Once activated, you'll enjoy:

  • ACH dues payment (fees apply).
  • Optional credit card payments (fees apply).
  • A user friendly experience to make your life easier.


BOARD OF DIRECTORS PORTAL ACCESS

With our state-of-the art owner portal, the Board of Directors will have 24/7 access to all the details of the HOA information at your fingertips.


What You Can Do:

  • Access real-time financial statements and reports.
  • View Covenants, By-Laws, HOA Rules and Regulations, Board minutes, financial reports, maintenance requests and updates.
BOARD PORTAL

ABOUT OUR HOA MANAGEMENT SERVICES


We are here to to take the stress out of the daily operations of managing your HOA. Click on the "More Information" button to find out more about the HOA services that we provide.

HOA FREQUENTLY ASKED QUESTIONS

  • What is a Homeowners Association (HOA)?

    A Homeowners Association is an organization that makes and enforces rules and guidelines for a subdivision, planned community or condominium building.

  • What is an Assessment?

    An assessment is a fee that is assessed to all the units that make up your HOA to help pay for large expenditures that the monthly dues are not able to cover. If assessed, all unit Owners are required to pay this fee.

  • Are 'Dues' different than 'Assessments'?

    The monthly dues that Owners pay help pay for recurring monthly bills like water, trash, grounds/snow maintenance, insurance and other expenses associated with the daily upkeep of the HOA. The Assessment typically helps pay for an expense that is not recurring, like concrete, siding and/or roofing replacement.

  • What does the Property Management Company do for the HOA?

    The HOA Board of Directors can hire a property management company to help oversee the daily operations of the HOA. The property management Company works for and answers directly to Board of Directors. The Property Management Company obtains bids, pays the monthly bills, collects the monthly dues and provides regular financial reporting to the Board. The management company also works with the Board on setting up meetings and sending correspondence to Unit Owners. 

  • What is the Board of Directors?

    The Board of Directors typically consists of Unit Owners within the HOA that hold meetings and oversee the daily opeperations of the HOA. The Board of Directors decides things like the monthly dues amount and the Board represents the interest of all Unit Owners.

  • Does the HOA have a Reserve Account?

    Most HOA's that Charisma Property Management manages, have reserve accounts. The HOA Board of Directors allocates a minimum of 10% of the gross monthly dues to be put into a reserve account. That money is used to help pay for bills that the regular operating account may not have enough funds to cover on a given month or to help with larger expenditures such as concrete repairs and replacement, roof and/or siding replacement.

  • What happens if I do not pay my dues and/or assessment?

    The Board of Directors, per the governing documents, has the right to place a lien against your individual unit. The lien will also include any associated legal fees until the amount owed is paid in full.  

  • What kind of insurance do I need for my unit?

    An HOA insurance policy is different than a home owners insurance policy. HOA Owners want to have “Condominium Insurance,” also known as an H06 Policy, with “Loss Prevention” coverage. The Loss Prevention coverage is important because if the HOA has to file an insurance claim for damage and/or loss to HOA property, your personal H06 policy will kick in and pay the amount assessed minus your deductible. 

  • How can I serve on the Board of Directors for my HOA?

    You can run for a position, when available, at the Annual HOA Meeting. If a position comes open in the interim, the Board of Directors will ask you to write up a short bio about yourself and why you want to serve on the Board of Directors. You can also contact Jen and/or Amy at Charisma Property Management via email at info@charismaproperties.com or at 605-271-4663 option 3 to ask questions. Any information you give them will be passed on to the Board of Directors.

  • Will I Get My Deposit Back When I Move Out?

    The security deposit is 100% refundable when tenants move out as long as the unit is clean, there is no damage (this includes pet damage) and there are no rent or other charges owed. You will recieve a  move out checklist when you give notice as a guide to help you get your full deposit back.

HOA ONLINE PORTAL

Pay dues, submit maintenance requests, and view your account from anywhere.


Click below for instructions on setting up your online portal:


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Online HOA Owner Portal

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Online Board of Directors Portal

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