SIMPLIFY YOUR RENTAL EXPERIENCE

TENANT SERVICES

Real Life. Real People. Real Living.


Access your account, pay rent, and submit maintenance requests 24/7 with our online tenant portal. We're here to make renting easy and to

SIMPLIFY YOUR RENTAL EXPERIENCE

TENANT SERVICES

WE MAKE IT EASY BECAUSE THE POSSIBILITIES ARE ENDLESS

Access your account, pay rent, and submit maintenance requests 24/7 with our online tenant portal. We're here to make renting easy and to


TENANT PORTAL

Our secure online portal gives you 24/7 access to everything you need as a tenant:

  • View lease & ledger
  • Track move-in details
  • Pay rent online / autopay
  • Submit maintenance requests



HOW TO ACTIVATE YOUR PORTAL

All you need is a valid email address to get started. Once activated, you'll enjoy:

  • ACH dues payment (fees apply).
  • Optional credit card payments (fees apply).
  • A user friendly experience to make your life easier.


 

💳  Pay Rent | 🔧  Maintenance | 📞  Emergency Line | ✉️  Contact Us

🛠 Maintenance Requests


We make it easy to report maintenance issues and ensure your home stays in top shape.


  • Submit non-emergency requests online via the tenant portal.
  • We'll coordinate repairs during business hours and keep you updated on the status.


Emergency Maintenance:

For emergencies like water leaks, no heat in extreme cold, or no air in extreme heat, call our Emergency Pager at (605) 351-3300.


Life-Threatening Situations:  Call 911 immediately.


Lockouts: If you're locked out, contact a local locksmith or AAA for assistance.

🏡 MOVING IN

  • Move-In Checklist: Complete and return within 72 hours of receiving keys.
  • Set Up Utilities: Electric, gas, water, internet — links provided by city.
  • Key Pick-Up: Keys available at the office during business hours. Bring ID.
  • Renter’s Insurance: Upload proof of insurance in the tenant portal.

🔑 MOVING OUT

  • Notice Required: Submit at least 30 days before lease end (check lease).
  • Move-Out Guidelines: Clean appliances, floors, and bathrooms; patch minor nail holes.
  • Final Walk-Through: A copy of the move out inspection will be emailed to you; return all keys and fobs.
  • Deposit Return: Returned within the state-required timeline, minus damages and/or any unpaid charges.



📋COMMUNITY STANDARDS

  • Quiet Hours: 10 pm – 7 am, be mindful of neighbors.
  • Trash & Recycling: Use designated bins; follow posted collection days.
  • Parking: Park only in assigned spaces; visitor spots are limited.
  • Pets: Approved pets only; leash required in common areas.
  • Smoking: Smoke-free policy indoors; follow outdoor guidelines.

💡 Need help paying rent? You may qualify for community rental assistance. View resources here 👉

Back To Services Page 👉

Here Are Answers to Some of the Most Common Tenant Questions.

  • When Is My Rent Due?

    Rent is due on the 1st of each month. A grace period runs through the 3rd; late fees apply starting the 4th.

  • Do You Accept Cash Rent Payments?

    We DO NOT accept cash payments of any kind in person or in any rent drop boxes.  You will need a money order and/or cashiers check. 


    If you need to pay cash, you will need to log into your online portal and print off or pull up on your smart phone the "payslip" option.  You will need to go to a nearby supported store that is listed on the "payslip" and make your cash payment there.  (Walmart/Casey's Do This) Alternatively, you can click on "Find Store" to find a supported store close to you and then follow the instructions to make a payment at that store. Note that clicking this link will take you out of your portal to a page provided by our payments processor.

  • What If I Cannot Pay My Rent?

    Please contact us before rent is due. We may be able to arrange a payment plan to help you avoid late fees.


    You may also qualify for help through community rental assistance programs. Click here to view rental assistance resources. 👉

  • How Do I Set Up an On-line Portal?

    Click “Tenant Portal” on our website. Use the email address we have on file. First-time users can create an account by following the link.

  • How Do I Renew My Lease Agreement?

    You’ll receive a renewal offer 60–90 days before your lease ends. You can review and sign it online.

  • What If I Want a Pet?

    Pets must be approved before moving in. Submit a pet request in the Tenant Portal. Screening, pet deposits, and monthly pet rent may apply. Only approved pets are allowed on the property.

  • How Do I Handle Maintenance Issues?

    Submit requests in the Tenant Portal. For emergencies, call the emergency line.

  • What if I have an after-hours emergency?

    Call our 24/7 emergency line at (605) 351-3300 for urgent issues like leaks, no heat/AC, gas smell, or electrical hazards.

  • What If I Am Locked Out?

    During business hours, contact the office. After hours, call the emergency line; lockout fees may apply.

  • What If I Have an Issue With My Neighbor?

    Reach out to our office. We’ll help mediate and keep the community comfortable for everyone.

  • Will I Get My Deposit Back When I Move Out?

    Deposits are returned within the state-required timeline after your move-out inspection, minus any itemized damages or unpaid charges.

Tenant Portal

Pay rent, submit maintenance requests, and view your account from anywhere.


Click below for instructions on setting up your online portal:


English              Spanish

Sign Up for the Owner Portal

Tenant Portal

Log In

Don't have an account?