Rent is due ON or BEFORE the 1st for every month. If paid after the 1st of the month, tenant is in default of the Lease Agreement.

We DO NOT accept cash payments of any kind in person or in any rent drop boxes.  You will need a money order and/or cashiers check. 

If you need to pay cash, you will need to log into your online portal and print off or pull up on your smart phone the "payslip" option.  You will need to go to a nearby supported store that is listed on the "payslip" and make your cash payment there.  (Walmart/Casey's Do This) Alternatively, you can click on "Find Store" to find a supported store close to you and then follow the instructions to make a payment at that store. Note that clicking this link will take you out of your portal to a page provided by our payments processor.

It is of the utmost importance that tenants contact our office BEFORE the rent is due.  Charisma will ALWAYS work with tenants on paying their rent.  Communication is key!  We can give you information on rental assistance programs or work out a payment arrangement!

Click here to look at the resources that may be able to assist you. 

When tenants move in, we need a valid email address so we can send you a link to set up your tenant portal.  It's quick and it's easy! All your leasing information is stored in here so you can access it 24/7.

Click here to see instructions on how to sign up on the portal.  

It is important to find these policies out BEFORE you move in, or BEFORE you get a pet because not all properties have the same pet policies or allow pets.  All leases require WRITTEN approval PRIOR to the pet being brought into a unit.  Make sure you read your Lease!  For ALL animals, proof of current vaccination and rabies shots will be required.

Tenants will receive a letter each year with lease renewal options and actions needed.  A new lease is required each year, as property policies and procedures may change throughout the year.

You can submit a maintenance service request through your online tenant portal or you can call our office and a work order will be written up. Maintenance will not be performed on a unit without a written work order. 

If you have an emergency after our normal business hours that consists of blood, fire, water leaking, no air in extreme hot temps and no heat in extreme cold temps, you can call the emergency pager number at 605-351-3300.

If you find yourself locked out of your home, you can call a local locksmith or AAA to let you in.  If any keys need to be replaced, you will need to provide a copy of the new key to our office within 48 business hours.

It is important to try to get along with your neighbors, although we know sometimes that does not happen. If you do have a problem or concern that is causing a disruption to your ability to live peacefully in your unit, please call the non-emergency police number at 605-367-7000 before you contact our office.  It is important to have a record of the disturbance to help us determine how to resolve any issues.

The security deposit is 100% refundable when tenants move out as long as the unit is clean, there is no damage (this includes pet damage) and there are no rent or other charges owed. You will recieve a  move out checklist when you give notice as a guide to help you get your full deposit back.